Vittra & Co. Vittra Policy

At Vittra & Co., we are committed to providing transparent, fast, and secure delivery for your orders. This Delivery Policy outlines our delivery terms, delivery costs, methods, and responsibilities.

1. Processing and Delivery Times

The delivery timeline begins once payment is confirmed. Delivery times may vary based on:

• Your delivery destination.

• The delivery method selected at checkout.

• Product availability.

Estimated delivery times are provided at checkout and are based on information from our delivery partners. The maximum estimated delivery time is 25 Working Days.

2. Delivery Methods & International Fulfillment

We partner with reliable couriers like Royal Mail, DPD, Evri, and Parcelforce to offer the best balance of cost and speed. Available options include:

• Standard Delivery

• Expedited Delivery

To provide efficient logistics and accessible pricing, some of our products, especially high-tech or exclusive editions, may ship directly from international distribution centres. In the event of any customs procedures, Vittra & Co. ensures that all necessary processes and fees to clear the package will be handled by us at no additional cost to you.

3. Order Tracking

Once your order has shipped, you will receive an email with a tracking number, which you can use to monitor your delivery on the carrier’s website or through our official channels.

4. Free Delivery

We offer free delivery on orders that meet our current promotional conditions, such as:

• A minimum purchase amount.

• Specific geographic regions.

• Limited-time promotional events.

Free delivery rules will always be clearly stated in our campaigns or on product pages.

5. Delivery Attempts

It is the customer's responsibility to ensure someone is available at the provided address to receive the order. If a delivery is unsuccessful after the carrier's standard number of attempts, the package may be returned to our distribution centre. A new delivery fee may be charged for redelivery.

6. Incorrect or Incomplete Addresses

Vittra & Co. is not responsible for delays or returns caused by incorrect or incomplete Delivery information provided by the customer. If a package is returned due to an address error, the customer will be responsible for the redelivery fee.

7. Delays and Unforeseen Circumstances

While we and our partners are committed to meeting deadlines, external factors such as severe weather, carrier strikes, holiday backlogs, and other unforeseen events can cause delays. In these cases, the Vittra & Co. team will provide full support to ensure your order is delivered safely.

Contact Us

If you have any questions about our policies, please do not hesitate to contact us at support@vittra.com. We're here to help.